At Brodies Funeral Services, we understand that the funeral of your loved one is merely the beginning of your future journey. We want to continue to support you as you embark upon this journey and are therefore proud to offer our free bereavement service, Brodies Care.
In association with Professional Help Ltd, Brodies Care provides bereavement counselling from skilled, qualified and friendly bereavement counsellors who are there to listen and support.
Brodies Care provides a range of services to bereaved people over the age of 18, including:
A telephone helpline on 0333 242 3231
Access to professional bereavement counselling by telephone, skype or face to face in our local area (this incurs a fee).
Services are available Monday to Friday, from 9.00am to 9.00pm and is completely confidential. The helpline and email service is free of charge to families who have used our funeral services.
Frequently Asked Questions
What will happen if I call 0333 242 3231?
A member of our supportive team will be happy to listen to your experience, answer any questions you may have about bereavement or bereavement support and share helpful information about our services and other appropriate organisations that you might wish to contact. Our helpline is open from 9am-9pm, Monday to Friday and although we endeavour to personally answer every call there may be times when the phones are busy, in which case you will hear an answerphone message. Please don’t be put off by this – simply leave your contact details and tell us the best time for us to call you and we will ring you back as soon as possible – at the latest on the next working day.
Who will support me?
Professional Help staff, who are delivering the Brodies Care service, are all trained in counselling skills and bereavement care and will be able to listen and support you. Our Associate Counsellors are highly qualified and professional and have successfully completed our rigorous application process. All our people are friendly, reassuring and supportive as well as being vetted and fully insured, giving you extra peace of mind should you wish to access our services.
What support is available through Brodies Care?
Brodies Care is a free to access helpline, which you can call as often as you need to. We normally limit calls to around one hour in duration. We can organise for a counsellor to call you back at a convenient time. Our email service offers the opportunity to communicate with a counsellor either on a one-off or ongoing basis. If you are looking for longer term counselling support, we can help you find appropriate local bereavement organisations, or counselling may be funded by your funeral director – please contact us for details. We also have a large team of bereavement counsellors across the UK that you can access on a private, fee-paying basis. For information about our counselling services and fees, please go to https://www.professionalhelp.org.uk/our-services/counselling/
How much does it cost?
The Brodies Care helpline and email services are free of charge to clients of Brodies Funeral Services. Longer term bereavement counselling on a one to one basis may incur a charge – please ask for details. We will always endeavour to find a free alternative to paying for counselling wherever possible.
Is it confidential?
All of our staff and Associate Counsellors work to Professional Help’s policies and procedures and also the BACP Ethical Framework and National Counselling Society Code of Ethics, which binds them to hold everything you say in confidence unless they feel there is a risk to your life or the lives of others. All our Associate Counsellors undertake ongoing CPD training and are professionally supervised – they may talk to their supervisor about your experience, but they will never share information which may identify you. All our policies, including confidentiality, are available on request.
What can I expect from my counsellor?
You can expect your counsellor to be warm and welcoming and they will respect you as an individual for whom counselling is a support mechanism to help you cope with your grief and come to terms with your loss. They will keep appointments and see you regularly. Your counsellor won’t be able to take the pain of your bereavement away, but they will help you to understand your experience of grief, develop self-care and coping strategies and deal with the challenges you may be facing.
What commitment would be expected from me?
If you are using our longer-term counselling services, we ask that you keep your appointments (apart from in emergencies) or cancel in good time so we can make the best use of our counsellors. At the end of your support we would appreciate it if you can complete an evaluation survey (which can be completed over the telephone, online or on paper) which helps us to continue to develop and improve our services.
Where does counselling take place?
One-to-one counselling with one of our carefully selected Associate Counsellors usually takes place either at the counsellor’s premises or at another agreed venue. Due to the current Coronavirus restrictions, it may not be possible to arrange a face to face meeting. Both telephone and webcam counselling can be arranged and are highly flexible – you and the counsellor work together to choose the time which suits your needs. One to one sessions normally last between 50 minutes and one hour.